Privacy Policy

Effective Date: June 24th, 2024

LawnSmith (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected through our website, services, and SMS communications.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Service address (property location)

Billing information

Service Information

Lawn care service requests

Appointment history

Property details relevant to service delivery

Communication Information

SMS opt-in/opt-out records

Message history and customer support interactions

2. How We Use Your Information

We use your information to:

Provide and manage lawn care services

Schedule, confirm, and complete service appointments

Send service updates, reminders, and notifications

Process payments and send billing alerts

Respond to inquiries and customer service requests

Send SMS communications (only with your consent)

Improve our services and customer experience

3. SMS Messaging & Communications

If you opt in to receive SMS messages from us, you may receive messages related to:

Customers and Property Owners

Appointment reminders and scheduling updates

Crew arrival notifications

Weather delays or service changes

Billing and account notifications

Messaging Disclosures:

Message frequency may vary

Message and data rates may apply

You may opt out at any time by replying STOP

For help, reply HELP or contact us using the information below

4. Sharing of Information

We do not sell, rent, or share your personal information, including your mobile phone number, with third parties for their marketing purposes.

We may share your information only in the following situations:

With service providers who help us operate our business (e.g., billing or scheduling systems)

When required by law or to comply with legal obligations

To protect our rights, property, or safety

All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

6. Data Retention

We retain your information only as long as necessary to:

Provide services

Comply with legal obligations

Maintain required records for messaging consent and compliance

7. Your Rights and Choices

You have the right to:

Opt out of SMS communications at any time by replying STOP

Request access to or correction of your personal information

Request deletion of your data where applicable

To make a request, please contact us using the information below.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services indicates your acceptance of those changes.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@lawnsmithtx.com

Phone: 817-768-9244

Website: www.lawnsmithtx.com

13. Compliance Statement

We are committed to complying with applicable privacy and communication laws and standards, including:

Telephone Consumer Protection Act (TCPA)

CTIA Messaging Principles and Best Practices

A2P 10DLC messaging requirements

RingCentral messaging policies